Training in IT4IT™ Reference Architecture

Four Value Streams for IT

IT4IT logo

APG’s training and consulting services address the key challenges faced by the CIO, CTO, VP of IT Operations (I&O), VP of Architecture, and VP of Solution Delivery of today’s digital organizations using the IT4IT™ Reference Architecture

Developed by the Open Group™ the IT4IT™  reference architecture allows IT to be a business innovation center, with an emphasis on end to end IT value streams, management architecture and conceptual data models.

APG IT4IT consulting ensures your team avoids IT silos and builds processes of integration to deliver an elevation in IT value. IT4IT is intended to be more prescriptive and architectural than industry process models like ITIL® and CoBIT®, but similar in scope and intent to reference architectures such as eTOM and ARTS.

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Tackling Core Challenges: IT4IT Training, Certification, and Consulting

Inability to demonstrate IT end-to-end effectiveness
  • Multiple, redundant IT systems – no systems of truth regarding IT data
  • No IT Data Architecture – incomplete, unreliable IT data
  • No effective execution management framework – focus on low-level metrics that demonstrate “busywork,” but not value
  • Multiple, redundant IT systems
  • Over-complicated IT application landscape
  • IT spend unnecessarily high
Ineffective IT Operating Model
  • Slow, ineffective, not adding value, not supporting Agile development
  • Arbitrary prioritization of service requests
  • Overly complicated – too many processes and work queues
  • Lots of activity but challenges demonstrating value
Not leveraging cloud effectively and appropriately
Bureaucratic Enterprise Architecture and Technology Governance
  • Long cycle times
  • Challenges supporting Agile development
  • Difficulty keeping up with disruptive technologies
  • Perceived as inhibitor instead of enabler
Challenges transitioning to multi-sourced IT
IT4IT Value Chain

IT4IT Training

APG IT4IT training is designed for stakeholders who have knowledge and understanding of the IT4IT Reference Architecture standard. The Open Group IT4IT™ Reference Architecture standard is composed of a reference architecture and a value chain-based operating model for managing the business of IT.

APG Training Approach: Proven, Practical, Process

APG’s training for the IT4IT™ Reference Architecture ensures a proven, practical process for guiding holistic implementation of IT management capabilities. As such, APG recognizes IT4IT is positioned as a peer to comparable reference architectures, including: NRF/ARTS, TMForum Frameworx (aka eTOM), ACORD, BIAN, and others.

APG training provides a robust reference architecture for the “business of IT.” and ensures IT4IT delivers a formal IT operating model based on a value chain approach. The training provided describes an IT4IT focus on functional systems and data architecture which encompass four IT value streams: Strategy to Portfolio, Require to Deploy, Request to Fulfill, and Detect to Correct.

The Four Streams

Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model) and functional components that support the service model. As the service model moves through its lifecycle, the four value streams play a vital role in helping IT control that service model. Below is the Four Stream example:

Strategy to Portfolio (S2P)Requirement to Deploy (R2D)Request to Fulfill (R2F)Detect to Correct (D2C)
The Strategy to Portfolio (S2P) value stream places its primary emphasis on controlling the business aspects of the service model (Conceptual Service). In the S2P stream, the demands for new or improved services from consumers are captured and the Conceptual Service Blueprint (data object/service model) is created to represent the new or enhanced service. In this way, the Conceptual Service Blueprint is a bridge between business and IT. Specifically, the Conceptual Service Blueprint provides the business context for the service along with the high­-level architectural attributes.
The Requirement to Deploy (R2D) value stream consumes the Conceptual Service Blueprint and triggers service design work. As a result, a logical service model is created (or modified), which contains more detailed requirements. These detailed requirements describe the more technical aspects of the service. Traditionally expressed in IT terms as the “system design,” the logical service model – together with the Service Release (data object) – make up the Logical Service Blueprint (data object/service model). The R2D Value Stream is where sourcing, development, builds, tests, and releases are created, resulting in a deployable service (expressed as the Service Release Blueprint data object).
The Request to Fulfill (R2F) value stream is where the consumer meets the provider. R2F signals the new, consumer-driven era of IT where all available capabilities are exposed to consumers through an inviting service interface. Once the Logical Service Blueprint is available, service catalog entries (provider visible data object) are created and shaped into consumable offers (consumer visible data object). The R2F value stream causes activities associated with creating a service instance in production run­time environments. The R2F value stream also drives the activities which fulfill requests for services from individual consumers.
The Detect to Correct (D2C) value stream manages the availability and ongoing support of service execution. Once an instance of a service is “in production” the realized (or physical) service model is expressed using detailed technical terms and represented as an aggregation of Configuration Items (CI data object). Currently, services and service components are sourced from a mix of internal and external providers. Therefore, at scale, holistic visibility to service-model data, and engagement with participants from across all value streams, is essential for effective service management.

IT4IT Moving Forward

IT4IT Reference Architecture

IT4IT was launched as an official Forum of The Open Group in fall 2014. IT4IT forum representation has included dozens of major companies including Shell, HP, IBM, Microsoft, Accenture, PricewaterhouseCoopers, ExxonMobil, ServiceNow, Achmea, MunichRe, and many more.

IT4IT training on IT4IT™ reference architecture is targeted for IT executives, IT process analysts, as architects tasked with “business of IT” questions, development and operations managers, consultants and trainers active in the IT industry.

The IT4IT Standard is not a process model, rather it is complementary to process models. Specifically, IT4IT is an information model based on the concept of an IT Value Chain and supported by the IT4IT Reference Architecture, a component model.

IT4IT itself is neutral with respect to development and delivery models. Moreover, IT4IT supports Agile, waterfall approaches, lean Kanban process approaches, as well as fully elaborated IT service management (ITSM) process models. In fact, ITSM process owners are often not aware of their adjacencies, nor their place in the value stream in supporting an IT Value Chain-­based IT operating model. The temptation is to optimize the various ITSM processes locally.

However, it is very important to understand individual place and function in the wider IT value chain. Moreover, it is key to understand individual impact on driving value for the business by measuring service outcomes to the business – not limiting an individual’s work to “only” doing continuous improvement on one IT process. The IT4IT viewpoint provides this understanding of the wider impacts which individuals bring to the IT value chain.

Therefore, because of its strong information model, the IT4IT service backbone provides a basis for reporting to the business on IT services. For example, IT4IT specifically uncovers where problems/issues are occurring in service quality or delivery. When IT leadership organizes services and service delivery around an IT4IT service model and information model, the business value of IT is also organized in a manner IT leadership can demonstrate.

APG's IT4IT Training and Consulting Services
If you are interested in participating in our IT4IT training or consulting program, please contact APG Sales for more information.