Guideline: Contents of a Business Scenario
Main Description

The documentation of a business scenario should contain all the important details about the scenario. It should capture, and sequence, the critical steps and interactions between actors that address the situation. It should also declare all the relevant information about all actors, specifically: the different responsibilities of the actors; the key pre-conditions that have to be met prior to proper system functionality; and the technical requirements for the service to be of acceptable quality.

There are two main types of content: graphics (models), and descriptive text. Both have a part to play.

  • Business Scenario Models capture business and technology views in a graphical form, to aid comprehension. Specifically, they relate actors and interactions, and give a starting point to confirm specific requirements.
  • Business Scenario Descriptions capture details in a textual form. A typical contents list for a business scenario is given below.

Table of Contents

PREFACE

    EXECUTIVE SUMMARY

    DOCUMENT ROADMAP

BUSINESS SCENARIO

    BUSINESS SCENARIO OVERVIEW

        BACKGROUND OF SCENARIO

        PURPOSE OF SCENARIO

        DEFINITIONS/DESCRIPTIONS OF TERMS USED

    VIEWS OF ENVIRONMENTS AND PROCESSES

        BUSINESS ENVIRONMENT

            Constituencies

        PROCESS DESCRIPTIONS

            Process "a"

            etc. ...

        TECHNICAL ENVIRONMENT

            Technical environment "a"

            etc. ...

        ACTORS AND THEIR ROLES AND RESPONSIBILITIES

        COMPUTER ACTORS AND ROLES

        RELATIONSHIP OF COMPONENTS AND PROCESSES

        HUMAN ACTORS AND ROLES

        RELATIONSHIP OF HUMANS AND PROCESSES

        INFORMATION FLOW ANALYSIS

        PRINCIPLES AND CONSTRAINTS

            IT Principles

            Constraints

        REQUIREMENTS

BUSINESS SCENARIO ANALYSIS

    PROBLEM SUMMARY

        Issues

        Objectives

SUMMARY

APPENDIXES

    APPENDIX A: BUSINESS SCENARIOS - ADDITIONAL INFORMATION

    APPENDIX B-n: BUSINESS SCENARIO WORKSHOP NOTES